This Privacy Policy explains how Nexura Labs Materials LLC ("we," "us," or "our") collects, uses, and protects information when you visit nexuralabsmaterials.com or make a purchase.
1. Information we collect.
- Information you provide: name, email address, billing and shipping address, phone number, and order details when you place an order or contact us.
- Payment information: card and payment details are collected and processed by our third-party payment processor. We do not store full payment card numbers on our servers.
- Automatically collected: standard technical data such as IP address, browser type, device information, and site-usage data via cookies and similar technologies.
2. How we use information.
To process and fulfill orders; to send order, invoice, and payment communications; to provide customer support; to prevent fraud and secure our systems; to comply with legal obligations; and to improve our website and services.
3. Payment processing.
Payments are handled by our payment processor (including QuickBooks Payments / Intuit). Your payment information is subject to that processor's privacy and security practices in addition to ours.
4. Sharing of information.
We do not sell your personal information. We share it only with: service providers who help us operate (payment processing, shipping, hosting, email); authorities when required by law; and parties to a business transfer (e.g., merger or acquisition). All providers are expected to protect your data.
5. Cookies.
We use cookies and similar technologies for site functionality, analytics, and security. You can control cookies through your browser settings; some features may not work without them.
6. Data retention.
We retain personal information as long as needed to fulfill the purposes described here, including legal, accounting, and tax requirements.
7. Security.
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is completely secure.
8. Your choices.
You may request access to, correction of, or deletion of your personal information, subject to legal limits, by contacting us. You may opt out of marketing emails via the unsubscribe link.
9. Children's privacy.
Our site is not directed to children under 13, and we do not knowingly collect their information.
10. Changes.
We may update this Policy; the "Last updated" date reflects the latest version.
11. Contact.
Privacy questions: support@nexuralabsmaterials.com